FAQs

Our items are shipped worldwide from the UK.

We accept payments from the following merchants:

AMEX

Mastercard

Visa

PayPal

Apple Pay

We also offer a buy now, pay later scheme through Klarna.

Our default website currency is GBP, so if you’re outside the UK please select the appropriate currency from the menu at the top of the page.

Order by 2pm to receive same day shipping.

UNTRACKED SHIPPING COSTS:

United Kingdom - £2.99 | Free above £45

Europe - €4.49 - €8.99 | Free above €70

USA and North America - $7.99 - $12.99

Australia and New Zealand - $12.99 - $21.99

TRACKED SHIPPING COSTS:

United Kingdom - £4.99 | Free above £45

Europe - €10.49 - €17.49 | Free above €70

USA and North America - $12.49 - $21.49

Australia and New Zealand - $21.99 - 29.99

*Costs vary within the price bracket. Lowest cost applies to 1-2 items, highest cost is the maximum you would pay for an order.

We aim to ship all orders within a day of the order being placed. This may vary depending on the time of the year, particularly around new launches, sales and holidays. Generally, our shipping times are as follows:

UK - 1 - 2 days standard shipping.

Europe - 3 - 5 days standard shipping.

US & Canada - 4 - 7 days standard shipping.

Australia & New Zealand - 7 - 10 days standard shipping.

Order before 1pm GMT Monday - Friday for same day shipping.

If you selected the ‘tracked’ option for shipping and you haven’t received a tracking number, please get in contact with us and we will send this across.

If it has exceeded the typical delivery times (in our ‘how long does shipping take’ section) please get in contact with us and we will look into it for you.

We are really sorry if this is the case and it isn’t something that happens regularly. Please contact us and we will rectify the situation as a matter of urgency.

If your item doesn’t quite fit correctly, you’re more than welcome to exchange it for a different size/style if it is within 30 days of purchase. To process an exchange please contact us (click here) Leave your name and order number and we will email you back with the returns form.

Please note, to be eligible for an exchange/return your item must be free from any signs of wash or wear. If the item has been used in any way it cannot be replaced due to industry standards on Health and Hygiene. All tags must still be attached. Please also note BMBLE are not responsible for return fees on exchanged items.

If you’re not completely happy with your purchase, you are welcome to return it for a refund if it is within 30 days of purchase. To process a return please contact us (click here) Leave your name and order number and we will email you back with the returns form.

Please note, to be eligible for an exchange/return your item must be free from any signs of wash or wear. If the item has been used in any way it cannot be replaced due to industry standards on Health and Hygiene. All tags must still be attached. Please also note BMBLE are not responsible for return fees on returned items.

We aim to process returns within 2 days of us receiving them. Please allow up to 5 days for the refund to be in your account or your new item to be sent to you. If there is a problem with stock levels and we are unable to fulfil your exchange, or if there are any issues with the returned item, we will get in touch with you as soon as we can.

We always recommend to send your item back to us via a tracked method to ensure it isn’t lost in transit.

Our sizing charts can be found in the information section on our product pages.

You can contact us via the live chat option on the website or via email through our contact page (click here) or through any of our social media platforms.

We aim to respond as soon as we can, usually instantly through the chat option and social media, and up to 24 hours through email.